• Challenge existing processes and assumptions
• Identify best practices from other organizations and industries
• Anticipate the impact of your decision on the organization as a whole
• Anticipate changes in the business environment that may affect the organization
• Seek out and maintain relationships with people outside your areas of responsibility

Leadership Competency 2: Leading Others

• Communicate your vision of the future to attract and retain followers
• Translate your vision into words for others to understand
• Set an example
• Prioritize goals

• Set challenging goals
• Communicate what has to be done and why it matters
• Successfully identify and recruit new team members
• Promote teamwork among groups

• Delegate planning and decision-making activities
• Give assignments that match individual skills and knowledge
• Explain expectations before giving an assignment
• Provide appropriate resources

• Keep meetings and discussions on track
• Express ideas clearly and concisely
• Relate decisions to strategic goals and outcomes
• Deal with risk and ambiguity
• Take calculated risks
• Build consensus

• Encourage others to express conflicting or competing points of view
• Speak out on important issues
• Win the confidence of others by dealing fairly with other points of view
• Listen without interrupting
• Work to reach decisions that include the benefits of other points of view

• Seek feedback to enhance your own performance
• Accept feedback openly and non-defensively
• Stay calm and patient even in high pressure situations
• Be flexible and resilient in the face of change
• Accept responsibility for your own mistakes